For fit notes/self isolation note please refer to:

During the coronavirus outbreak the surgery remains open but will be operating differently.  We are suspending booking all face to face appointments with effect from 16 March 2020 until further notice.  Please do not attend the surgery.  If you believe that you need to be seen, please request a telephone appointment.  If you already have an appointment booked do not attend the surgery. If it is clinically appropriate the clinician will arrange for you to be seen. Essential nursing appointments will continue as usual for now. This action is essential to maintain your health and the health of your community as advised by the Department of Health.

If your query is about Coronavirus go to or call 111

Anyone with a new persistant cough and/or fever should self-isolate for 7 days; do not call 111 or contact other healthcare providers.  If symptoms deteriorate and you feel you need medical care, contact NHS 111.  Testing will only be done for those in hospital with symptoms




Care is best delivered in an atmosphere of mutual respect and we expect our staff to treat all our patients with respect and understanding, and request that patients acknowledge this by treating our staff courteously. Our receptionists try very hard to please patients, doctors and our nursing team, so please do not blame them if something goes wrong, use the suggestions box or complaints procedure to help us to ensure the problem does not happen again. 

Patient Responsibilities

Most of our Patients know it can sometimes be difficult to get a routine appointment with a GP or Nurse. In the course of events where demand is unpredictable, that cannot easily be remedied.

One thing that makes this more difficult to overcome is the problem of missed routine appointments – which are known as DNAs i.e. Did Not Attend.

Cancelling Appointments: If you are unable to keep your appointment on no longer need it, please phone us or use the online services to cancel in good time so that we can give the appointment to someone else.

Confidentiality: We respect your right to privacy and keep all your health information confidential and secure. This information is normally only available to those involved in your care, however there are times when the Department of Health asks us to provide information for the purposes of national surveys and medical studies. If you do not wish your details to be used in this way please inform the practice manager in writing.

Access to Medical Records: Requests for access to medical records should be sent in writing to the practice manager who will consider such requests in accordance with the Data Protection Act 1998.

Change of Address: It is important that accurate and up-to-date records are kept not only about your health & treatment but also your address and contact details. Please inform reception if you move house or change your telephone number.

Zero Tolerance: The practice will not tolerate abuse to staff and considers aggressive behaviour to include personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures.  All such incidents will be dealt with according to the Practice Policy which includes:

Removal of any patient from the practice list who is aggressive or abusive towards a doctor, member of staff, other patient, or who damages property; and

All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives will be reported to the police as an assault.

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