We do prefer it if you are able to come to surgery as we can examine you more easily, however, if you are too unwell to come to surgery and need a home visit please telephone us as soon as possible after 08:30 on 01235 522379.
Telephone Advice - GP or Nurse
If you wish to book a telephone call with your GP or nurse please phone reception and request a telephone consultation with them.
Unfortunately it is not possible to guarantee a time that the doctor / nurse will phone you, as they make their calls when they finish morning surgery and more urgent work will take priority e.g. home visits. It is therefore important you provide us with a telephone number that you can be contacted on between 12:00 and 15:00 hrs. The doctors prefer to have some information before they phone you and so please be advised the receptionists will ask you for details to pass on to the doctor / nurse.
As our doctors' & nurses' working pattern varies (see rota on Appointments tab) it is not always possible to speak to your usual doctor/nurse the same day, but we are happy to book a telephone call with them when they are next in surgery. If it is a more urgent problem we will arrange for the duty doctor to call you.
We are able to book telephone calls with our nurses throughout their normal working day when their capacity allows, but normally the nurses also return calls at the end of their morning surgery. Telephone calls with the nurses can also be booked in advance.